Never Miss a Patient Call Again.
Your clinic’s AI backup receptionist for overflow, missed and after-hours calls. Clinavo answers when your team can’t, captures the important details and sends your team a clear call summary.
Works alongside your existing reception team.
NEW CALL CAPTURED
Name:
Darren
Phone:
04XX XXX XXX
Reason for calling:
Appointment enquiry
What they need:
Wants to speak with the clinic about booking an appointment
Preferred callback:
Tomorrow morning
Urgency:
Routine
Action required:
Call patient back
Example call summary
See what your team receives.
Clear information. Ready for follow-up.
Your receptionist can’t answer every call.
Patients call while your team is helping someone at the front desk, speaking with another patient, away from the phone or after the clinic has closed. Those calls shouldn’t have to disappear.
Reception is busy
Your team is already helping a patient when another call comes in.
The phone keeps ringing
Calls go unanswered when nobody can get to the phone in time.
The opportunity is lost
Without a backup, those callers may never try again.
Example Call Summary
Clear, action-oriented summaries sent directly to your team after every call.
NEW CALL CAPTURED
Name
Darren
Phone
04XX XXX XXX
Reason for calling
Appointment enquiry
What they need
Wants to speak with the clinic about booking an appointment
Preferred callback
Tomorrow morning
Urgency
Routine
Action required
Call patient back
Simple for your clinic. Easy for your callers.
01
A call comes in
A patient or caller contacts your clinic.
02
Clinavo answers
If reception can’t answer, Clinavo handles the call and collects the relevant information.
03
Your team gets the details
Clinavo sends your team a structured call summary so they know who called, why they called and what follow-up is required.
Backup, not replacement.
Your reception team remains at the centre of your clinic. Clinavo simply provides another layer of coverage when they need it.
Existing Team
Clinavo Backup
A backup for the moments your team can’t answer.
Clinavo was built around a simple problem: busy clinics can’t always answer every call. Instead of replacing your receptionist, Clinavo provides an AI backup that steps in when your team is unavailable. The goal is simple — help clinics capture more calls, collect the right information and make follow-up easier for their team.
One simple backup for your reception team.
Overflow Call Handling
Help when reception is already busy. Clinavo steps in to capture patient details instead of letting them wait on hold.
Missed Call Capture
Capture important details from callers who couldn’t reach the team. Never lose a new patient lead to an unanswered ring.
After-Hours Coverage
Give callers a way to leave their details outside normal reception hours. Your clinic is always available to patient enquiries.
Structured Call Summaries
Receive clear information about who called, why they called and what follow-up is required. Ready for your team to action.
Give your reception team a backup.
See how Clinavo can help your clinic capture more calls without adding another person to the front desk.
Simple setup. Clear call summaries. Built for busy clinics.
Built for busy clinics.
Dental Clinics
Help your reception team handle busy periods and capture missed patient calls.
GP Clinics
Provide a simple administrative backup when reception can't answer.
Specialist Clinics
Capture enquiries and callback requests while your team focuses on patients already in the clinic.
Designed to support your existing reception team — not replace it.
Simple pricing. One plan.
AI Backup Receptionist
$299
/ month
+ $299 one-time setup fee
- AI backup receptionist
- Overflow call handling
- Missed call capture
- After-hours coverage
- Structured call summaries
We’ll show you how Clinavo can work with your clinic’s existing phone setup.
Frequently Asked Questions
Does Clinavo replace our receptionist?
No. Clinavo is designed to support your existing reception team.
Can we keep our existing clinic phone number?
Clinavo is designed to work alongside your existing phone setup. Setup options can be discussed during your demo.
When does Clinavo answer calls?
Clinavo can be used for overflow, missed and after-hours calls depending on how the clinic’s setup is configured.
What information does Clinavo collect?
It can collect the caller’s first name, phone number, reason for calling, what they need and preferred callback time.
Does Clinavo provide medical advice?
No. Clinavo is for administrative call handling and should not provide medical advice or diagnosis.
How does our team receive the information?
The clinic receives a structured call summary after the call.
Can I see a demo?
Yes. Click Book a Demo and we’ll show you how Clinavo works.
Book a Demo
Fill in your details below and we'll show you how Clinavo can work with your clinic's existing phone setup.